>Interesting...read On.. > > > > Never underestimate your Clients' Complaint, no matter > >how funny it might seem!!! > > > >This is a real story that happened between a > >customer of General Motors and its Customer-Care > >Executive . Pls read on..... > > > >A complaint was received by the Pontiac Division of > >General Motors: > > > > > >'This is the second time I have written to you, and I > >don't blame you for not answering me, because I > >sounded crazy, but it is a fact that we have a > >tradition in our family of Ice-Cream for dessert after > >dinner each night, but the kind of ice cream varies so, > >every night, after we've eaten, the whole family votes > >on which kind of ice cream we should have and I drive > >down to the store to get it. > >It's also a fact that I recently purchased a new Pontiac and since then my > >trips to the store have created a problem..... > >You see, every time I buy a vanilla ice-cream, when I > >start back from the store my car won't start. > >If I get any other kind of ice cream, the car starts just fine. > >I want you to know I'm serious about this question, no > >matter how silly it sounds . > >"What is there about a Pontiac that makes it not start when I get vanilla >ice > >cream, and easy to start whenever I get any other kind?" > > > >The Pontiac President was understandably > >sceptical about the letter, but sent an Engineer to > >check it out anyway. > > > > > >The latter was surprised to be greeted by a > >successful, obviously well educated man in a fine > >neighbourhood. He had arranged to meet the man just > >after dinner time, so the two hopped into the car and > >drove to the ice cream store. It was vanilla ice cream > >that night and, sure enough, after they came back to > >the car, it wouldn't start. > > > > > >The Engineer returned for three more nights. The first > >night, they got chocolate. The car started. The second > >night, he got strawberry. The car started. The third > >night he ordered vanilla. The car failed to start. > >Now the engineer, being a logical man, refused to > >believe that this man's car was allergic to vanilla > >ice cream. He arranged, therefore, to continue his > >visits for as long as it took to solve the problem. > >And toward this end he began to take notes: He jotted > >down all sorts of data: time of day, type of gas uses, > >time to drive back and forth etc. > > > > > >In a short time, he had a clue: the man took less time > >to buy vanilla than any other flavour. Why? The answer > >was in the layout of the store. Vanilla, being the most > >popular flavour, was in a separate case at the front of > >the store for quick pickup. All the other flavours were > >kept in the back of the store at a different counter > >where it took considerably longer to check out the > >flavour. > > > > > >Now, the question for the Engineer was why the car > >wouldn't start when it took less time. Eureka- Time > >was now the problem - not the vanilla ice cream!!!! > > > > > >The engineer quickly came up with the answer: "vapour > >lock". It was happening every night; but the extra > >time taken to get the other flavours allowed the engine > >to cool down sufficiently to start. When the man got > >vanilla, the engine was still too hot for the vapour > >lock to dissipate. > > > > > >Remember: > > > > > >Even crazy looking problems are sometimes real and all > >problems seem to be simple only when we find the > >solution , with cool thinking. Don't just say it is > >"IMPOSSIBLE" without putting a sincere effort.... > >Observe the word "IMPOSSIBLE" carefully.... Looking > >closer you will see, "I'M POSSIBLE"... What really > >matters is your attitude and your perception. > >
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